Universal Service Administrative Co - Washington, District of Columbia

Janice R.

I have been trying since July 2023 to get my 98 year old mother's application for the Affordable Connectivity Program processed. Each time I submit the application, I got an email requesting more information. When I send the information based on the email I received, I do not hear from anyone after that. I call and give the Application ID number assigned and I am told that your information was received and you will be notified in 1-3 days but there again, I do not hear from anyone. What is concerning to me is that I inquire about if that requested information is sufficient but I never get a satisfactory answer. My additional concern is I have submitted my mother's personal information to this agency and since I can not seem to get my mother's application approved, her information is not secured.

I am so surprised that this ACP is advertised as a Federal program but it is truly disappointing in the administrating of the application process.

Alex

The people who work for this company seem to have the intelligence of large boulders. If you contact 5 different people and ask a simple question, you'll likely get 5 conflicting answers. They lose paper applications, can't keep track of your recertification dates, and may hang up on you because they have no patience to answer a few questions. They have the most incompetent employees I've ever dealt with. It's a shame our federal government can't/won't find a better alternative.

Carmen S.

Their employees are not adequately looking over the documentation I’ve sent in. I have sent in so many different forms and finally submitted my IRS return through a verified source and they keep telling me to submit something that has been issued in the last 12 months ( it is the most recent available return) and/or a future expiration date.

I’ve even spoken to someone on the phone and they said that should finally work and it’s been denied again.

What a joke!

Celestial C.

POOR PEOPLE NEEDING ASSISTANCE EXTORTION SYSTEM. THESE PEOPLE ARE DISGUSTING......... THIS PROGRAM IS GNOT ABOUT ASSISTING ANY NEEDS OR HARDSHIP RELIEVING. THESE AGENTS ARE TRAINED DEVILS ADVOCATES FOR THE DEMONS WHO CREATED THIS SCAM in the name of "AFFORDABILITY" if you can afford to catch a stroke, annurism, heart attack or a MIGRAINE feom all this riggom a roll then its what THEY HAVE TO OFFER

no I.

It's challenging to even get to speak with someone who can answer some of your questions and communicate effectively.. it's like that most of the time with many places . . All in all I finally reached someone who was clear and concise that helped me. Unfortunately to speak with someone you have to do quite a bit of waiting. The person who actually helped me they deserve 5 stars... everyone else was lacklustet.

Norman L.

Be very wary of applying for grants or services because there is no service. Our school has been waiting for 6 months to get paid on a grant. We would not have spent the funds had we known that it would take forever to get reimbursed.

mark F.

you can be set up for very inexpensive internet with ebb. the website can be a navigation nightmare trying to add an email address after approval. get your email on application and the benefits are easy to attain.

Omid A.

Extremely rude and unprofessional staff, you don't know who you are talking to, they avoid saying their name to you, neither read your documents. very disappointing with how they operate.