U-Haul Moving & Storage of Westside - Edmonton, Alberta

Gerrit H.

The line was long but went fast. Service was excellent. Trailer was in good condition and adequate for my needs.

Caitlin F.

I can’t express enough gratitude for the outstanding employees here. HUGE shoutout to Dario and Michael. They went far beyond the call of duty and were incredible.

While visiting their facility, I drove into a snow-filled ditch nearby. I felt completely stuck, but Dario and Michael were willing to rescue me without hesitation. They brought shovels, helped dig my car out of the snow, and ensured I was safely back on the road. Their kindness, teamwork, and willingness to help in challenging circumstances made me speechless.

In addition to their incredible generosity, they provided exceptional customer service while assisting me with my moving needs. They patiently explained their product options, recommended the best solutions for my situation, and made the entire process smooth and stress-free.

This team went above and beyond in their expertise, and I highly recommend Dario and Michael to anyone looking for top-notch service with a personal touch. Thank you for turning a stressful day into a positive experience!

Five stars, without a doubt! 🌟🌟🌟🌟🌟

Kass L.

I’m not sure why I didn’t write this sooner. But back in august of 2023 this location had a fire causing lots of renters to lose their belongings. I myself had a unit on the top floor. When I had gone in to get the unit a couple weeks prior to the fire I was told that U-Haul had not offered insurance. Which is definitely a lie because it is listed on the website. I was NOT Compensated what so ever for the things I had lost in the fire due to being told “we don’t offer insurance” on top of all that, When I had come back to this location to go through my unit after the fire had happened to try and salvage
What was left of my belongings, u-haul had “hired” people to help remove people’s belongs and transfer them to the big dumpsters they had provided outside the building. Upon arrival and opening up my unit these “workers” told me that nothing was salvageable and I should just throw everything out. (We only had smoke damage and water damage to boxes but all the clothes that were in plastic bags at the bottom of the unit were completely fine just wet) Which I didn’t care what was ruined I just wanted to find a denim jacket that belonged to my father who passed many years prior as it was the only thing I had left of his. WHICH I HAD TOLD THESE “WORKERS” THAT!! WITHOUT my consent these “workers” started to grab the garbage bags I had clothes in and started to take them away and throw them out WITHOUT MY KNOWLEDGE OR CONSENT! bags I hadn’t even gone through yet to find the jacket.. they were also rushing me to go through my unit and not giving me any time to try and find the only thing I wanted to save. Absolutely NO sympathy for what I had just gone through. I have already gone through a house fire and lost lots of my belongings due to that I was really struggling trying to pull myself together and go through my unit without having a breakdown. Every bag I had grabbed to go through and grab the next these “workers” were grabbing the bags I was grabbing and throwing them out without me even realizing or acknowledging it. I had kept repeating “please don’t throw this out yet I need to go through it to find the jacket!” Without my consent they kept throwing out things I was putting aside TO KEEP!!!!! I was in the process of moving so my whole entire life was in that unit. I debated on getting lawyers involved due to them lying about not offering insurance but wasn’t sure I wanted to take that route. Please be wary of this location due to the lying and unprofessional I had experienced. Edit: I am from Edmonton have dealt with U-Haul a couple times and this is the first time I have ever been lied to about them not offering insurance.

Denise P.

I attended the 111Ave and 154 St location to pick up packing material, specifically a large number of boxes. Due to a back injury I am unable to do any lifting so the kind gentleman behind the counter serving me picked my boxes and loaded my truck for me. He went above and beyond and it was so greatly appreciated! It’s hard to find good customer service these days but he nailed it and had a smile on his face while he was doing it. Thank you! I only wish I got your name.

Victoria F.

Worst rental place to ever go to. Waiting line for 45 minutes just to get my trailer, to then wait an additional 30 minutes for somebody to come out help load the trailer up. Asked multiple times if someone was going to come and help and they were very understaffed. All the customers in the store were dealing with some sort of issue with their rental and obviously the staff were getting frustrated. Prices may be good but I’ll never come back. Absolutely 0/100

Mary L.

Hi Just wanted to say what great staff you have in Sarah and Taylor at the 111ave and 154st Edmonton location! These awesome gals went out of their way to help us and you have no idea how much we appreciated it as the stress of moving so much stuff was crazy! These gals alleviated that by going out of their way to help us! Thank you so much! We 💜 you! Love Mama Stanley 🥰 P.S.Give them a raise!

Lesley M.

Service was excellent and pricing very good. Only complaint is that I reserved blankets, an appliance rack and furniture moving rack, but there were none with our order and none in stock. At first, the gentleman helping us said it was not guaranteed and that was written in the fine print. NO one reads the fine print. He ended up giving us an appliance rack from his sales supply to use and arranged for blankets from another location. I was in an impatient mood that morning, made worse from delays with the "screw ups", and he handled it coolly and calmly. I ended up leaving a happy customer. Hence the excellent rating.

Irene M.

Rude unprofessional staff, gave us a truck that was empty from gas regardless to their report, didn't reimbursed us for all the gas we put in, overcharge us for the rental, what a horrible location. Don't go there