Transportation Department of the Clark County School District - Henderson, Nevada

Aundrea June

I recently had a conversation with a supervisor and I was deeply disappointed by her behavior. As a supervisor, it is expected that she would handle escalated calls with professionalism and empathy. Unfortunately, she was pushy, dismissive to my concerns, and did not offer any solutions. What made matters worse is that she repeatedly referred to me as "baby", which I found to be inappropriate and uncomfortable.

This department has been a source of frustration for parents with special needs children, and if the is the level of communication they provide, it is truly disheartening. Supervisors should be held to a higher standard and should approach calls with delicacy. In addition to her lack of professionalism, she never introduced herself to me which just adds to the continued disappointing display of our interaction. This experience with the Supervisor has raised concerns about the safety of our children when they are being transported by this department.

Riah Lashea

Doesn’t answer the phone, stating my children have to walk 47 minutes because they don’t provide bus for that school. However provide busing for the school literally next door.

Mikey (thebananabaron)

Update 2: Investigator called, said there's 17 kids assigned to the stop, that it's at a centralized location and are refusing to move it and refusing to provide a courtesy stop for us. They said that the stop has existed there for years and last years drivers were at fault for having common sense instead of making my kids walk that unnecessary stretch.

None of that makes any sense whatsoever. Bus registration carries over year to year automatically. If there's truly 17 kids assigned to the stop, it's likely none of them are using it anymore because CCSD Transportation is hell to deal with and has screwed them over in one way or another in the past. Yet those carry overs stay in the system for years it seems.

For some reason CCSD Transportation feels that it's more important to stick it to me and my kids than provide a sound service to the community based on the public's needs.

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Edit: I'll be contacting my state representative (local government rep) about CCSD transportation, and I highly recommend everyone else do so as well.

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Moved in back in March. Last school year our stop was routinely forgotten, with the bus not even coming down our street some days. We also had the bus driver drive down our street once, look at us and wag a finger "no" and pass us by

Yesterday with the new school year starting the new bus driver told us that he couldn't make an accommodation picking up my kids 500 feet up the street. To provide some context, we live in a gated community and the bus stop is down the street at the corner. My kids are the ONLY kids that ride the bus at this stop. There are only 2 ways in and out of our street where the stop is, and the bus has to drive in one way and out the other. So he has to pass by the entrance to our community anyway, unless he plans on attempting a U-turn at the stop every day, which is a ridiculous thought. Every other bus driver has stopped in front of our community without issue, but this new driver said he would have to "ask his supervisor" if that's alright.

Today he said that the supervisor said no, and that they would have to walk the extra 500 feet down to the corner to be picked up, even though they'll then be driven right past our gate immediately afterwards. And that I would have to call transportation and that he has to follow the rules of where the stop is. I told him that's the most ridiculous thing I've ever heard of, but he insisted that I have to call. Which is perfect, any time I've had to call in the past I always spend at least an hour on the phone, most of that just waiting.

"Disappointing" doesn't even begin to describe my feelings towards ccsd transportation. This is supposed to be a public service, yet all they've been is a hinderance.

Edit: Update - Finally got through to the call center after an hour hold, spent another hour talking with the call center rep and their supervisor. They adamantly refused common sense, saying that bus drivers cannot be adding stops even though that's not what I asked. They also threatened to hang up on me since I got frustrated, and the supervisor chided me for cutting her off even though she did the exact same thing to me. Just overall childish behavior from them. They told me that an investigation was opened and gave me a number for that, and that the investigator would get back to me within 24-48 hours and tell me the same thing.

Called the elementary school and they agreed with me that this is a question of common sense, and the school's office manager is going to contact CCSD and get back to me. Will update again later.

Kaylin Lopez

Transportation customer service is terrible. My sons bus never brought him home yesterday. No call, no text. Found him at his school at 4:15. More than 45mins after he was supposed to be home. Supposedly due to an “accident” before they left school grounds. Why didn’t anyone call me?! Those text alerts are useless, if you even get them. Very disappointed. These are our children we are trusting you with.

Vanessa Nuno

Ridiculous, my daughter is IEP they are supposed to do curb to curb pick. Last year all the drivers would come into my apartment complex. We were out side our front step waiting for an hour turns out the driver never came into the complex she just stopped outside for a min. No call or notice of the change. My daughter is heart broken she was all ready and looking forward to the first day of school

Eric Moss

My child’s bus has been 45 min late in the morning and over an hour late after school every day thus far for the 2021 school year. We’re only one month into the school year.

All I have received are emails saying that they are under staffed and under-trained. Apparently the bus drivers who don’t care about children’s education are more important than that the bus drivers that actually care. So all of our kids’ future have to suffer until this gets fixed or you get your way?

What do the bus drivers want? Clearly they are only interested in holding our children’s education hostage until they get their way.

IF YOU DRIVE A BUS FOR CCSD, please please please make clear your demands/needs/requirements so we ALL can understand what it will take to get our children to school on time.

If you can’t deliver what you are promising for over a month now , why should I have to be polite?

N Casey

Everyone was so helpful and friendly. My daughter left something on the bus that we need for the next day... I called they verified the item was there and I came and picked it up easy breezy. The relief that it was found and they kept it safe there was immeasurable. Thank you all for your hard work and incredible patience. School age kids can be a challenge on a bus. Alk of you are amazing people and Thank you for dealing with the kids.

Diane O'Connor

My son is taking bus because we live further away from his new HS. We understand that they are lacking enough bus drivers since school starts. My pet peeve is the lack of communication. The app is never accurate, we always find out bus is late when my son is waiting. This week I called and they didn’t send a text and update app until I had to call my sons school. I called the transportation first yet was on hold for 15 minutes. My husband drove my son and a friend to school so they wouldn’t be late. Thursday and Friday this week we’re bad. We found out yesterday that it was due to an emergency situation and they didn’t have a designated driver on those days. The key to fix their problems is to hire more drivers. I can’t believe no one wants a job. I know many folks out of work. Darn COVID!