Surrogate Services International - Philadelphia, Pennsylvania

Hong

My full review also is on Facebook.

As intended parent who signed contract and paid full agency fee but had to dispute the charges through Paypal and my credit cards, I do not recommend TJ to any other IP or surrogate. In my opinion, TJ should be barred from conducting surrogacy business.

Long story short:
Day 0 - I signed contract and paid the full agency fee. Two days earlier my clinic in Philadelphia cleared the medical records of a first-time surrogate I was matched with.
Then there is no progress. No match call was scheduled. Escrow account was not set up. No medical appointment or psych evaluation was scheduled.
Day 54 - TJ texted me that the surrogate's immediately family died in a car accident last week. Surrogate will be in touch in the next month or so. TJ also texted we have another great candidate for you.
- Only much later I contacted this surrogate. She applied (this is how TJ has this surrogate's records) but never signed contract to work with TJ. There is no car accident.
Day 57 - TJ emailed me the Gestational Carrier Questionnaire of a one-time surrogate.
- Only much later I contacted this surrogate. She did not know my name. She did not approve agency to show me the questionnaire.
- Much much later I found that this surrogate posted google review after doing 2 journeys. Between that review and when I got the questionnaire (342 days), timeline is possible but tight for a journey for me. I think the surrogate was not available to me in the beginning.
Day 57 - TJ also emailed me the Gestational Carrier Questionnaire and photos of another one-time surrogate. So I matched again.
- Only much later I found that 9 days before I got the questionnaire, this surrogate posted in a Facebook group looking for match. She also posted that TJ knew and was ok with this.
Anyway there is no progress again. No match call was scheduled. My clinic did not receive medical records.
Day 84 - With time I have become suspicious that no surrogate is available to me. On this day I filed dispute with Paypal and credit cards and emailed to TJ to let her know about the dispute.
No response from TJ till
Day 95 - TJ texted me "schedules should be done & I will find out why" my clinic "doesn't have the records". I texted her to remind her the email to her on day 84. This is the last time I ever texted or emailed her. Btw, I was never able to speak to TJ on the phone after signing the contract or making the full agency fee payment. Only text or email. Also during the whole time, no other staff of TJ's agency was ever reaching out to me.

My general recommendation for GC and IP is
- Join Facebook groups to research on surrogacy agencies. "Surrogacy Industry Reviews- U.S. Only" is a good one.

- Check if an agency is registered in New York State as Licensed Gestational Surrogacy Organizations if the agency is a national one or international.

- Check if an agency is member of Seeds Ethics

- How many staff does an agency have? Does an agency list its staff, at least names, on its website?

- If you feel you need to file a consumer complaint, don't hesitate. AG office is one place to do so. Here is the one in PA.

The agency's Google reviews have an interesting pattern. 5-star ratings or reviews, new or edited, tend to cluster within short period of time.

You can use PlePer to Scrape Google Listing Reviews to show review's time stamp. It is in Bulgaria time, 7 hours ahead of EST. Bulgaria time because if you google "PlePer LTD linkedin" you will see founders are in Bulgaria.

Jadira

I've worked closely with TJ for a few years now. I've done 2 journeys with her and have had amazing experiences each time. I was matched with the most perfect IP's whom I still have close relationships with.

Elizabeth Bailey

I have worked with SSI 2 times, and I am about to do a fourth contract with them! TJ is such an amazing person to work with, she really cares about the surrogates as well as the intended parents! She has made the process very easy every time!

Priyankar Sarkar

TJ changed the lives of myself and my husband.
It feels like an era ago, our twin boys are 7 years old today and honestly, if TJ and her agency would not have been there, we would not have known how to navigate the lengthy process.
She was there for us emotionally and she matched us with someone who was so good and we were a part of the whole pregnancy.
Could not have started the journey of parenthood without you TJ,
Thank you

Vanessa Dreibelbis

I am about to start my 2nd journey with Surrogate Services International. I have had a wonderful experience working with TJ. She matched me with a terrific couple to work with. TJ answered all the questions I had and made me feel at ease throughout the entire process.

maria credle

This company is amazing, TJ (The CEO) really knows how to make you feel comfortable as both a client and as a surrogate. She is with you whenever you need her assistance or encouragement. She works really hard to find a good match and make sure everyone is comfortable and happy with the situation.

Andrew Chirls

TJ is exquisitely attentive to the personalities involved and to the details of all the connections that have to be made. Success and satisfaction in the surrogacy experience are about connecting the people and making sure they can all work well together. I can’t imagine how anyone could do this better than TJ. Our family, with three wonderful children, thanks in part to SSI, is grateful to TJ and the agency

megan Ruoss

I have worked with this agency, T.J and her office for three surrogate journeys now. I have had incredible experiences every time with them. I would do it again in a minute. I appreciate them so much for every step we walked together.