Somerville Hino - Toronto - North York, Ontario

hardeep S.

I purchased a truck from this dealership in August, dealing directly with Sergio. Since then, my experience has been nothing short of a nightmare. From the moment I took possession of the truck, I’ve been plagued by lift gate problems and issues with the dock functionality. Sergio mentioned that there had been a $6,000 repair noted on the paperwork, but he failed to disclose any specifics about what those repairs entailed. When I asked for clarification, he admitted he didn’t know the details.

It turns out the dealership had made modifications to the lift gate before selling the truck. Unfortunately, these modifications have caused ongoing problems that have been incredibly costly and time-consuming to resolve. To make matters worse, I discovered that the roof inside the truck is leaking as well—something I only found out after using the vehicle in real-world conditions. The driver side of the door doesn’t lock properly and all the other issues.

When I purchased the truck, the odometer read 218,000 km. I’ve driven it only about 6,000 km since then, and despite this limited usage, I’ve been dealing with non-stop mechanical and functional issues. Imagine the frustration of investing in a truck that constantly requires repairs and replacements within just a few months of ownership.

After leaving a negative review on Google, the dealership finally responded, but not to offer meaningful help. Instead of taking responsibility or assisting in resolving these issues, I was met with excuses, “ifs,” and “buts,” especially from their mechanic, Chris Burner. While they offered solutions, they made it clear that I would need to pay additional costs to fix the problems stemming from their own modifications and oversight.

Their focus is entirely on selling vehicles, not on ensuring a positive customer experience or maintaining relationships. Their inventory is also overpriced compared to the market. For those considering purchasing from this dealership, I strongly advise against it.

If you’re reading this review, it’s probably because you’re researching this dealership—something I regret not doing beforehand. My recommendation? Avoid this place altogether and instead consider reputable alternatives like Metro Freightliner, Paramount, or SkyHigh Truck Sales in Oakville (where they often source their trucks). You’ll save yourself the stress, frustration, and financial losses I’ve experienced over the last four months.

Buying from this dealership has been a terrible and costly mistake, and I wouldn’t recommend them to anyone. I am adding the photos and the videos for you all to have a look at their Crooked Inventory.

Zeyad J.

Do not buy a new truck from here! Will never buy another! Feels like buying a used truck for 20k vs 170k.

Worst decision in my life buying a 2024 Hino L7 from this location, $170,000 worth of crap, and I regret ever stepping foot inside this dealership, so many issues, customer service is next to zero, Make sure to avoid "Morgan" , disaster from start to finish, 1 year later still finding issues daily, too many to list! Received my truck with spray painted body parts, roof leaked 2 times, see latest photo, not sure where the PDI was, how were they able to sell a 2024 brand new truck like this? Pile of Crap. 1 year back and forth and never ending!

You can really tell how bad this place is based on the amount of 1 star reviews!

J D.

Somerville Hino in North York is fantastic! Vu and his entire service team are incredibly professional, honest, and efficient. They handled my vehicle quickly and accurately, keeping me informed every step of the way. It’s reassuring to find a team you can trust to deliver top-notch service without any hassle. Highly recommend!

Irena K.

Dear Sir/Madam , Somerville Hino management
I would like , on behalf of myself and my partner/driver Mr. Bissim khatow , to thank Mr. Patrick for his support and en excellent service, he provided us to speed up the repair made on my trucks on the last visit on Jan. 8th.2025 . Also, for understanding our needs to have the truck ASAP. Mr. Patrick was as always, there to help and lead the crew as needed . As owner of a small company, I thank him for his help.
Emanuel Khostanteen
Owner/Ceo , Ireland Transportation Inc.

David L.

Hello!

Lylla from the parts department is an absolute professional. She was extremely courteous and helpful during my inquiry regarding acquisition of a tool and some parts I required to finish a Hino 195 in my service facility.

She went above and beyond to assist me as the tools are not for sale for 3rd party shops. She was able to let me know the size of an important retaining nut so that I may go and purchase an alternative tool to complete my clients truck.

My workshop primarily works on extremely high end performance and motorsports vehicles. This truck repair was to help one of my main clients who has a fleet. Her assistance made the job possible.

Hope the team at Somerville learns of her great work.

Dave

JNR M. &. D. S.

Somerville Hino is a great shop with great mechanics. One of their mechanics named Vu has always been my go to for years because He’s very diligent, attentive and has a great customer service. He has always been very helpful and makes sure my truck is up and running in record time.

Robin H.

Thank you to Sergio De Rose again for the amazing buying experience. We’ve bought a few trucks off him and each time he delivers and makes the process seem less. True Gentleman! If your in the market for New Or Used Trucks Ask for SERGIO at Somerville Hino!

Thanks a Million From the Perfect Property Team ! 🙂

Bassam K.

On behalf of partner -driver Mr. Bissim and my self , owner of Irena Transportation Inc. , expenses our sincere appreciation and thanks to your excellent mechanic Mr. (VU) for his excellent service provided us on Jan. 8th.2025 , his knowledge and fast work and for at most his honesty in pin pointing the mechanical issue . I thank him for that .
Emanuel Khostanteen
Owner / Ceo , Ireland Transportation Inc