SERVPRO of Vincennes - Vincennes, Indiana

Karin P.

After having a water leak from storm damage causing ceiling problems, Servpro was there in no time at all. I was very pleased with their service. They came and checked on the drying process everyday. So grateful to have them in the surrounding area. Many thanks to Ryker who did an excellent job!! Would highly recommend them.

Lucas M.

If I were to articulate how awful this company is, this review would be dreadfully long. ServPro was not at the house the day of the fire to secure busted windows/fire burnt holes as promised, we got to do that after the smoke cleared. Jesse has a great team of workers, but Jesse cannot manage his team and projects. After a major house fire it took Jesse close to 4 months to get all of the contents of the house packed out. He kept saying that the upstairs of the house could be saved and drug the entire process out by two weeks. Once deemed “unsalvageable”, it was revealed that the fire damage went far into the structure of the house as he was told it had multiple times. He and his team would show up 1 day a week and work 4 hours to be called off to a “more urgent job”. There was always an excuse as to why they could not work. Work was not even started on our house because we had to wait for other jobs to be wrapped, which is fine but we were not afforded that luxury once our job had finally commenced. Between waiting for them to even start (they did not set up any air circulation in the mean time) and them not showing up for more than a few hours a week, it was a very long and drawn out process. During all of this time of waiting, most items and all drywall in the home deeply molded and could not be salvaged. Jesse and his team then had the task of cleaning all items removed from the house. During this time Jesse could not tell us the location of our things nor their condition for weeks at a time IF he decided to answer the phone. Photos were finally provided of the contents removed to us and insurance but they sloppily packed multiple items in boxes and took a photo from the top making it impossible to tell what all was in a box. We and our adjuster had quite a time trying to identify what was what. Once we got back our “cleaned” items they were either ruined from intense “cleaning” OR not cleaned AT ALL. I cannot begin to describe the mental anguish this company has caused for my family. 10/10 DO NOT RECOMMEND. Attached are photos from us wiping “cleaned” items returned from the company and what was behind drywall they wanted to “clean and save”. Please stay away from this company as they are only after your money and do not care the slightest bit for you or anything in your home. For well over $50K, I could have done what they did myself.

*UPDATE*
SERVPRO has officially “lost” countless items taken from the house and never accounted for them.

Matt P.

Had water in our basement on Thanksgiving morning and Servpro came out. They were super helpful and friendly, especially considering the holiday. Highly recommend them!

Kelley K.

Thank you Servpro Vincennes. Always professional, always courteous, always helpful. Such a great group! Thanks Danny, Ryker, Brock, David, Brian, Bishop, Ayden, Shane, and Sam! I hope I haven't forgotten anyone! Teddy says Hi!

Kevin S.

After having a water leak causes lots of damage to my finished out garage they came out quickly. Same day they removed the damage flooring and dry wall and monitored the moisture levels for days to ensure there was no remaining moisture that could have caused mold growth. They were very reactive and knowledgeable. I appreciate their team for getting things done quickly.

Sheila D.

Thank you so much to the ServePro water abatement and restoration crews! They responded to my water leak disaster within a couple hours, beginning the job the same day. Then the restoration crew got to work as soon as possible. Everyone from the site manager to the crew were great! I highly, highly recommend both this professional and skilled team. A+++++

Alisa B.

Ryder did an excellent job working in an immediate response situation. The process to get the job done was seamless. Thank you for taking such good care of the Resident's belongings!

Pat M.

We had storm damage to the inside of our home and after months of our insurance company declining all estimates from other companies (THEY, THE INSURANCE COMPANY, Auto-Owners) wanted us use Servpro. A very nice rep from Servpro came out talked to my husband, measured everything and told him they would do an estimate. He was then contacted by another rep from Servpro who wanted to come out and my husband asked why a second person needed to come out and he seemed to have no explanation just that he needed to come out. My husband then told him that he wanted to see the estimate before it was submitted to the insurance company and he told him no, that it is not the way it works. Servpro then said they would not be able to do the work. After many more months with nothing happening we notified our insurance agent that we would like for her to contact Servpro again and just get it done however they work. After about a month of hearing nothing, she contacted me and told me that Servpro was declining the job. It all sounds a bit unusual to me. I would never recommend this company to anyone. All we had wanted originally, was to know what kind of an estimate they would be submitting to the insurance company. Why did it need to be kept a secret from us!!!!!!?