SERVPRO of Northwest and Northeast Cincinnati - Cincinnati, Ohio

Thomas M.

Isaiah and Shaun were great! Very professional and left the space cleaner than they found it! Work completed in a very timely fashion as well . However, hoping I never have the occasion to use them again! But if you do, I would recommend!

Jackie O.

It’s comforting to know there are experts to call on when unexpected things come up, like water running down your ceiling fan or coming in from the basement drain—and sometimes more than water!

Hannah Garland has been extremely responsive to questions I’ve had for her when my clients have had these issues, and the ServPro techs are always ready to go.

I also enjoyed a Continuing Education class (for insurance agents) they held recently. In my field, it’s important to understand the kind of damage water, smoke and fire can do, to better guide clients. And it’s truly amazing to see the kind of restorative work that can be done after such a loss when technology, knowledge and skills are employed.

Brittany B.

THEY DONT DESERVE ONE STAR...Terrible customer service, terrible management, etc. We had tons of issues from the initial phone call. Long story short, our basement flooded and 2 weeks later we have mold all over our bathroom, they came out and said its not their fault. Quite comical. Do not waste your money, find someone else who has good customer service and who does things the right way!! USE THEM AT YOUR OWN RISK!!!

Cynthia S.

Isaiah, Sean, Omaunt, Easton and Josh, project manager, were the very best! This team got to work and were able to dry everything out on two different occasions within a week timeframe! We could not be more pleased with the efficient, professional way our work was completed while cleaning up as they checked on our damage daily. Thank you so much! We will recommend this team anytime!!

Dianna B.

Can’t even tell my ceiling fell out! Christy is amazing! Great cleanup and construction crews!

Like it never even happened!

Vickie E.

Isaiah and Adam were impressive both in their efficiency and in their kindness to me. They have been helpful and thoughtful and very friendly. They have made this ordeal much easier to deal with. I appreciate all they've done.

Peter V.

Servpro NE/NW Cincinnati was so helpful when my basement flooded last week! They were super responsive and helpful during the entire process. A special thanks to Hannah Garland for being supportive and helping us understand the clean up/build back process. Highly recommend.

Jessica H.

We had a small leak from leaving a hose on the house in the winter and I called Servepro who came out immediately and helped make sure our mistake didn’t spiral into something worse! They were quick and honest with us about the damage and helped make it better immediately! Very thankful they were there in our time of need!