SERVPRO of Gurnee - Gurnee, Illinois

Christian Mewes

Wow. Very impressed. I own several properties-- both commercial and residential and unfortunately have had to deal with flood mitigation and restoration from multiple class 1, 2, 3 sources over the years. I have to say, hands-down, these guys are the most professional, cohesive team I have encountered. Follow-up is immediate. They work efficiently and effectively. These guys are all very knowledgeable, courteous, and very respectful of your money and home. Ask for John's team consisting of Kyle, Emerson, and also Rafael. These guys set the bar for being the Industry Standard. I mean that. Employee/Team of the Year material right here!

Oscar Posterli

Great team showed up at my house. They were courteous, efficient, knew what they were doing. Very organized, cleaned up after themselves, unbelievable operation. Got water under my kitchen sink that caused damaged. They knew exactly what to do. I had to explain nothing. Great job, Willy, Rafael, Tanner, Kyle and Angel. Putting Servpro on speed dial if I have any issues in the future.

Elizabeth Dylenski

Do not use these people. They have terrible customer service when you call in for any reason. We tried for MONTHS to get them to work with us to pay for damages they caused to our property with their equipment. They busted some piping in our basement and left a giant hole in the wall and said NOTHING! We found it, documented and provided pictures to the office and we were told they would get back to us. I followed up many times and still nothing. We finally get a call from COLLECTIONS looking for the full amount plus fees for their services. We had already paid half for the service and had to provide documentation to the collections company to get that reduced. We will NEVER use ServPro of Gurnee again. I'd rather have water in my basement than to deal with such crooked people. Brad and Kelly Cowell, you need to get closer to your business and office staff if you want your company to survive.

Update 9/29 - I did call the number Kelly left in her response and have YET to get a call back...

Ryan Broertjes

Had a really bad flood at our facility in Libertyville and it was after hours on a Tuesday evening. Crew was out within 2 hours assessing the damage and setting up. The demolition is done and so far we are impressed with the work done by Kyle and his crew. John from immigration always picked up his phone and was great. Ruth has been great also along with Cody with the planning of getting the building back together. Other names to mention would be Kyle, John ,Arturo, Willie, Trey, Emerson, Isaac, Nacho, Coco, Chris, Raphael, Isael, Soniq, Mattew, Manuel, Reese, and Eli

Sherman Kaplan

This company came highly recommended by a contractor who has done work on my home. The bottom line is that my wife and I are completely satisfied with the mold remediation and after work cleanup. The crew was led by Willie, sorry I don’t have his last name. But, he and his crew were completely thorough before, during and after. At this point, I still need restoration of drywall, and to be honest, setting up an appointment for that has been slow. However, as I write this I have been told the work is noted and I can expect the process to proceed.

This is AN UPDATE
While I am satisfied with the remediation work, I am completely dissatisfied with ServPro's follow-up for dry wall restoration. It took four days to get a response for their estimate. It looked way too high. I got a second estimate from a service recommended to me by the same contractor who led me to Servpro. That estimate was a little more than one quarter of what Servpro wanted. I hired them last Friday and their crew is here doing the work today. I'm sorry Servpro could not have been more responsive. I have also cut my evaluation of Servpro from 5 to 3 stars.

Amanda Stubenvoll

I recently had the pleasure of working with the incredible team at Servpro of Gurnee, and I can't express enough how impressed I am with their service. In a time when quality service feels hard to come by Rafael, John, Willie, and Emerson truly stand out.

When a leak from our dysfunctional washer wreaked havoc in our main floor laundry, and flooded part of our finished basement, I was in a panic. To my relief, they arrived the very same day I called. They wasted no time in starting the water mitigation process, minimizing the damage and putting my mind at ease. Their efficiency was remarkable!

Throughout the entire process, their communication was top-notch. They removed damaged materials swiftly and were always available to answer the barrage of questions my husband and I had. It’s rare to find a team so committed to keeping their clients informed every step of the way.

What impressed me further was their punctuality. Each day, they arrived on time and always communicated their arrival about 30 minutes in advance. It made the whole experience feel seamless and stress-free.

I wholeheartedly recommend Servpro of Gurnee and this amazing crew to anyone in need of their services. They have set a new standard for what excellent customer service looks like. Thank you, John, Rafael, Willie, and Emerson, for saving our home!

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Updated review 2/3: Laundry Room & Basement Repair

We recently had the pleasure of working with ServPro to repair and rebuild our laundry room and part of our finished basement after a water leak. Overall, our experience was very positive, and I wanted to share our feedback.

Our project manager, Austin, was fantastic. He was extremely personable, friendly, and always kept us in the loop throughout the process. He communicated easily via phone and text, and made sure to stop by each day to check on the progress. His professionalism and attention to detail really made a difference in how smoothly everything went.

We also worked with an amazing team of professionals (Jim, Hylton, Eli, and Arturo) who were respectful of our home at all times. It was clear they cared about doing quality work and making sure we were satisfied with the results.

The work on our laundry room was flawless. It needed a new tile floor, some drywall work, baseboards, trim, and paint—and everything was completed to perfection. I didn’t have a single critique on that part of the project. Jim and Hylton did an absolutely fantastic job.

As for our basement, it was a larger project, and the process went smoothly for the most part. However, during the final walk-through, we noticed a few minor issues and a lack of attention to detail that added an extra week to the project timeline. I feel that these issues could have been caught earlier by the project manager.

Overall, my husband and I had a great experience with ServPro, and we would absolutely recommend them to friends and family. Just a word of advice: while a project manager is overseeing things, it’s important for the homeowner to stay involved and review the work carefully. This will help ensure every detail is taken care of to your satisfaction.

Thanks again to Austin and the entire ServPro team for their hard work and dedication!

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Updated review 2/3: Insulation removal and replacement

We recently had Willie and Kyle from ServPro remove and replace the insulation in our basement, and we couldn’t be more pleased with the work they did. They were in and out very quickly, but the quality of their work was excellent.

All the techs at ServPro are great, but Willie truly stands out. He takes his time to ensure the homeowner is completely satisfied with the work being done. His attention to detail and willingness to go the extra mile really sets him apart. Throughout the process, Willie made sure we felt at ease and confident that everything was being handled with care.

We’re so grateful to Willie and Kyle for their professionalism and great work. If you need any work done, I highly recommend them!

Jerry Kane

I want to commend the ServPro team of John, Rafeal, Kyle, Willie, and Matt for the outstanding job they did for my mother-in-law. She had a very extensive water leak in her basement, and the team's professionalism, kindness, and patience were evident throughout the entire process. They handled the situation with expertise and care, ensuring everything was addressed thoroughly. I would recommend this ServPro team to both friends and family. Thank you for your hard work and dedication!

Mark Walton

I had a plumbing leak with foul smelling water. I called and spoke with Betza who organized their crew and they were dispatched within an hour. And this was Saturday. Rafael and Manuel came to my house. Analyzed everything professionally and cleaned everything after explaining everything to me. Really terrific experience which I appreciate. Thanks