SERVPRO of Cedar Rapids - Hiawatha, Iowa

Jenna M.

Travis and Isiah were amazing to work with. Took care of all the water issues and helped with everything that was necessary. Definitely recommend highly!!

Kay A.

We had an incident with some water damage in an upstairs bathroom and the ceiling downstairs. We called ServPro and they sent out Isiah and a team. They were fantastic with their work and professionalism. They let us know options and explained everything thoroughly while keeping us updated. Having a potentially horrible problem can be stressful but their friendly, dependable service really made it a better experience than we thought it would or could be.

keegan S.

Isiah was extremely helpful when my basement flooded with 4 inches of water at 11pm. He came in and got the rest of the water out and then started cleaning right away. He left 6 fans and a dehumidifier to dry out my basement the rest of the way. Then came back to steam clean the next day and then came back for a final inspection 3 days after the incident. 100% recommend Isiah! My first call if we ever need anything like this again!

Jane L.

Before hiring, please read!

On March 29, 2021, my father’s home sustained excessive damage due to an electrical fire, On March 31, 2021, he signed a contract with ROBARB, LLC dba SERVPRO of Cedar Rapids. He was relieved to know they could take care of all aspects of the restoration process including cleaning, reconstruction, and storage of his contents while he temporarily relocated. ROBARB, LLC dba SERVPRO of Cedar Rapids told my father that the entire process would take 6-9 months.
It took ROBARB, LLC dba SERVPRO of Cedar Rapids almost THREE YEARS! My father passed October 1, 2021, and never got to return to his home. We received multiple excuses and multiple completion dates when questioned about the progress and completion. ROBARB, LLC dba SERVPRO of Cedar Rapids hired subcontractors to do the work. The communication between the subcontractors and the project manager was extremely poor, there were issues with keeping consistent subcontractors, poor workmanship, and a problem with no one working for extended periods. During the packing and storing of my father’s possessions, antiques and family heirlooms were damaged or missing. When submitted with the final invoice, there was a 56% increase in costs from the initial dwelling claim estimate. The final invoice was 18% higher than the actual assessed value of the home!
I feel a responsibility to warn the public of our experience, I would never want another family to go through what we endured. The following are suggestions and considerations to consumers if you are contemplating hiring ROBARB, LLC dba SERVPRO of Cedar Rapids:
1. Take the time to read the ROBARB, LLC dba SERVOPRO contract thoroughly. If you do not understand it, have an attorney review it for you. It will be money well spent.
2. Create a service agreement addendum that outlines dates for completion and monetary penalties for failure to meet those deadlines.
3. Request names, addresses and phone numbers of all subcontractors.
4. Demand the construction/remodel restoration credentials for all ROBARB, LLC dba SERVPRO of Cedar Rapids employees assigned to your project. Ask for references!
5. If your insurance company insists that you use ROBARB, LLC dba SERVPRO of Cedar Rapids, remind them that YOU are the customer.
6. In our experience, the spoken and written words of our project manager as well as the owner of ROBARB, LLC dba SERVPRO of Cedar Rapids proved to be consistently unreliable.
7. A formal complaint was filed with SERVPRO’S corporate headquarters in Gallatin, TN, only to be deferred back to the local franchisee, ROBARB, LLC dba SERVPRO of Cedar Rapids. Be aware that SERVPRO INDUSTRIES, INC prioritizes supporting their local franchises rather than their paying customer. Take your business elsewhere!

(Photos of home were taken two years after project started)

Jane Hanson Lasko

Stephanie P.

Louis & Isaiah were wonderful to work with.
They assessed the problem & set about to suck out all the water then set up fans & a dehumidifier to dry out the carpet & drywall.
I would use them again & suggest anyone who needs their services to do the same.

Rosemary R.

Louis, Brisahn and Isaiah were LIFE SAVERS for me. I live alone and they took care of everything in the best possible way. Interacting with them made this hard situation of flooded basement bearable. They were not only professional to the nth degree but caring. Best decision I made to call Serv Pro that night. Thank you.

Kate V.

Isiah was thoroughly professional and kept us updated on the progress of our claim and the repairs we needed. I was very impressed with him! Thank you!

Lindsey K.

Isiah made everything run smoothly and the process was very quick. Extremely impressed with their work and his promptness.