Reliable Towing Services - Merritt, British Columbia

Lydia L.

David is an actual hero with a heart of gold. My mother and I got a flat on the highway and were stranded trying to deal with the rental car company to organize a tow. He noticed me up a nearby hill trying to get cell service and my mom in the ditch waiting. David pulled up behind us after finishing another job, and climbed the hill with me. He made sure we were safe and got permission to tow us to Merritt. We were on the highway for over three hours, one which was spent with David. Finally, he dropped us off at a hotel, and took our truck to the mechanic so we didn’t have to try to get a cab. We can’t thank David and Reliable enough.

Goran

I had an incredible experience with Reliable Towing, and I want to give a special shoutout to Sherree from dispatch. This past Saturday, I got stuck while off-roading in deep snow. Reliable Towing was assigned the call by BCAA, but their rescue truck couldn't make it to me due to the conditions.
Sherree went above and beyond, she worked tirelessly to find a solution, reaching out to the local 4x4 community to get me rescued. Even after her shift ended, she stayed in touch, keeping me updated and making sure help was on the way. Thanks to her dedication, we made it out safely.
Huge thanks to Laine and his team, who made it all the way to us and managed to pull us out! Their dedication and skill made all the difference.
This kind of commitment to customer service is rare, and I truly appreciate everything Sherree and Laine did. If you're ever in need of a tow and rescue, Reliable Towing is the company to call.

Seth H.

Reliable Towing was a blessing when I had issues outside Merritt. I got ahold of them through BCAA, and they made the sacrifice to drive me and my family from Merritt all the way to Vernon at 10:30pm. Hunter, the driver that took care of us, had to switch trucks to come to us, and they had to make the trip all the way back after and continue working. It was a major deal for us and I hope that in the future you heavily consider this company over a competitor.

Janet L.

Oh my gosh. David was our saviour when our rental car blew a tire past Merritt, BC. David was on another call (and our rental company was reaching out to another tow company) but when he finished and drove by us, seeing us still waiting, he turned around and came back to us. Parking his flashing rig behind our little truck and coming to stand with us on top of the hill for another hour(only place to get phone reception) was so reassuring. Eventually our rental company (Hertz😢) phoned his dispatch and he took over. Quickly loading up our truck (no spare tire!), dropping us and our gear off at a great hotel, and taking our truck to the service center. Thank gawd for David!! Thanx Reliable Towing for having great staff!

Kasun H.

During a harrowing experience on Highway 5 (Coquihalla Highway), my family and I found ourselves in an accident near Merritt. It was an incredibly stressful and overwhelming moment, one that left us shaken and uncertain about what to do next. In the midst of all the chaos, Reliable Towing Services came to our rescue, offering not just professional assistance but also genuine care and compassion when we needed it most.

Although I cannot recall the name of the gentleman who first assisted us, his dedication was unmistakable. Despite being inundated with work, he took the time to ensure that we were safe and as comfortable as possible given the circumstances. He remained calm and reassuring, helping us process what had just happened and guiding us through the next steps. His kindness in that moment made an enormous difference in easing our anxiety.

Another team member from Reliable Towing Services also stepped up to assist us further. Not only did he help us arrange transportation back to Vancouver, but he also went above and beyond by personally dropping us off at the Merritt town Ebus stop. This simple yet meaningful act of kindness meant everything to us in a moment of distress.

Though we may have lost our car in the accident, we gained an even greater appreciation for the kindness and generosity of strangers. The unwavering support of the team at Reliable Towing Services strengthened our resolve during an incredibly difficult time. Words alone cannot fully express our gratitude for their help, but we will always remember their compassion and professionalism.

Lucy P.

I locked my keys in my car today while on a trip home from the coast. A local recommended I call Reliable Towing. They directed me to call BCAA, and BCAA gave me a heads up it would be a few hours. Resigned to spend the rest of my afternoon at the super save gas station, they ended up arriving in probably under 20 minutes. Really friendly, great service, and I made it home in time for family dinner. Thank you!

Jared M.

We hired Reliable to bring a sea can up to our cabin. Kelso, our driver/operator brought it up, after hours and was very professional and competent. He placed the container exactly where we needed it, and was a pleasure to deal with.

Deb, the dispatcher, was equally as helpful and a pleasure to deal with.

Reliable Towing is who we will deal with for all our future delivery needs…. And we will be requesting Kelso as our driver.

Taylor S.

Wow, absolutely blown away. No words can describe how amazing our driver was. I'm so sad that I don't have his name. He knows who he is. A true hero. He picked us up, and made sure we got safely to our destination. I had someone to pick me up at the shop we dropped my car off at. As we were driving home, we see an accident on the highway and our tow truck driver was already on scene. He was helping pull metal off the car to try and save the people inside. Words can not describe how valuable this person is to the company and our community. He was from Merritt and was working late, and deserved a good rest. Yet there he was helping when needed. The world needs more people like this. Please give this man a raise and a nice steak dinner. He deserves the highest praise. If I were queen I would knight him!!!!