Hertz Car Rental - Austin - Highway 290 - Austin, Texas

Liz Patton

Rented a car halfway to Fredericksburg and our tire blew out. Had to get towed back to town and there was a little confusion about whether I was going to be responsible for it so that put a damper on things. In the end they voided my contract and all was good.

Thomas Micek

Oh #$%! this place!

I made a reservation to come see the eclipse months in advance. I have always wanted to see one and went to great detail to plan out my trip. Well, we land in Austin to a text message which said basically "Sorry, we're out of cars, tough luck."

We had booked an event an hour outside of town and things to do all over that required us to have a car. So, simply put, these people really effed up our trip, and showed zero compassion when I called them. Again, "yeah, we overbooked tough luck."

Just look at their bad reviews. Don't rent from these people, they should be driven out of business!

Benjamin Bastian

We booked a car four months ago for the solar eclipse. 30 minutes before we were supposed to pick up the car, they texted us to tell us that they gave our car to someone else and that we were screwed. They offered no assistance. They didn’t automatically refund me and made me navigate a complex phone system to even get a refund.

I’d recommend looking elsewhere for car rentals, since this place doesn’t honor reservations and will waste your time if they don’t have enough cars.

I filed a complaint with the Texas AG.

Dilara B

Do not give this place your business unless you are desperate. They are impossible to contact. Our flight got cancelled, which made us late to pick up the vehicle. Called many times but always rang through. They gave away the vehicle we had already paid for (this is in the clause) but instead of refunding us, gave us a number to call to chase our own refund.

All in all, a very negative experience. Tryin to get a car here hurts.

Samuel B

Booked a car several months in advance for a planned trip to Austin. Prepaid for the vehicle. Turned up and they were "overbooked" so had given our rental away. Then suggested I call reservations at Hertz corporate because they could not assist with a refund directly.

Worst service I've ever had at Hertz.

If you actually need your rental vehicle, and not just the process of booking and paying for it, then go elsewhere.

Narra Kranthi Vardhan Reddy

Thanks, hertz oak hill. They always were kind and clarified all my quires with patience, unlike other car rental near by.

linux c

The guys working here are kind of rude, they don't behave properly with the customer, show attitude. We have taken the car from here, I feel the car quality was good but only disappointed because the way they talk. They should be more customer oriented.

Jim Beam

They called me , after I was already in town, to tell me that they would not have a car for me, despite having booked it months in advance. I was told that they had "overbooked by about a hundred cars." At least they were honest about how scummy their business tactics are.