Enterprise Car & Van Hire - Glasgow City Centre - Glasgow

nekowsongs

Faites attention lorsque vous prenez l'option relative au GPS, en réalité il ne s'agit que de l'écran auquel il faut nécessairement brancher son téléphone, et donc utiliser ses propres données internet.
Dans un lieu sans réseau, il ne sert donc à rien.
Le prix pour un simple écran est totalement excessif.

Mathieu Domingues

Tout s'est parfaitement déroulé. Location d'un SUV automatique mi-août en parfait état, un plaisir de rouler avec.

Récupération facile à l'agence, personnel très gentil. Le dépôt de £200 a pu être réglé avec une carte de débit française classique. Attention si vous louez un véhicule d'une gamme supérieure avec une caution supérieure, il se peut que seule la carte de crédit soit acceptée, vérifiez bien. A noter : contrairement à la France, la caution est débitée puis rendue à la fin de la location.

Le modification de la location directement sur le site Enterprise est géniale. Arrivés en pleine grève nous avons pu au dernier moment changer les dates sans aucun surplus en quelques clics et même avec une belle réduction à mon avis dû aux prix de dernières minutes (le prix a diminué de 40% entre la réservation 2 mois à l'avance et la modification quelques jours avant).

Suite à certains commentaires, nous avons simplement appelés afin de confirmer la disponibilité du véhicule, disponibilité sur laquelle le staff nous a rassuré.

Merci 🙂

Estelle R

Personnel très gentil. J’ai été accueilli par Jack. Celui-ci m’a été d’une grande aide à mon retour également car j’avais oublié mes AirPods dans le van de location. Il me les a renvoyé par courrier chez moi en France. Merci l’équipe, et j’espère à très bientôt.

christelle larlet

Litige location août non resolu: arnaque
Prise en main du véhicule à Glasgow où nous signalons des rayures sur le pare choc qui ne sont pas notifiées dans l etat des lieux de depart; la personne qui nous remet les clefs nous assure que cela ne pourra pas être pris en compte car inférieur à leur gabarit .
Nous remisons le véhicule à Aberdeen, 2 semaines plus tard, aux heures d ouverture de l agence, mais on nous demande juste de déposer les clefs car personne n est disponible pour l etat des lieux.
Et ensuite on nous prélève plus de 400e pour remise en état du pare choc car problème de rayure.
Malgré toutes nos tentatives, à ce jour rien n est réglé, chaque fois nous recevons un message automatique de Armi, Mimi ...etc qui nous assurent que l on va nous rembourser.
Après recherche, il semblerait que enterprise soit coutumière de cette pratique, et que UFC Que choisir à déjà dénoncé cette pratique.
Soyez très vigilant sur l etat des lieux de départ, faites inscrire tous les petits défauts au départ, prenez des photos ....

Jean Marie et Christelle Larlet

Antoine Petitdemange

Très bonne expérience, le personnel était disponible et souriant, et deux employés nous ont même donné un coup de main pour aller avec nos bagages et enfants jusqu'à la gare voisine. Merci beaucoup !

Farzad

I rented a small economy car from this Enterprise location. They gave me a Fiat 500, which was full of scratches. I told the agent I didn’t want to be responsible for these scratches and damages to the car. He showed me a card with three circles on it, explaining that none of the scratches or damages were larger than the biggest circle, so they were not considered damage. I remember him saying, “Don’t worry, it’s all fine with these damages.”

The car did not have the main key; they gave me the spare key, so there was no remote for locking or unlocking the doors. I had to open and close the doors manually, and the only way to do so was via the driver’s door. The gas tank was almost empty, and the agent told me that I could return the car with the same level of gas it had at pickup. However, as soon as I drove out of the garage, the gas warning light turned on, indicating the car was nearly out of fuel. I had to drive straight to a gas station to fill it up. When I arrived at the gas station and opened the compartment where the gas tank lid is located, I noticed that the gas lid was loose and not securely attached, with fuel spilled around it.

When I returned the car, the lady inspecting it was very thorough. She pointed out a chip on the windshield and told me I was responsible for it. I explained that the car had this chip when I rented it, but she didn’t accept that explanation and insisted I would have to pay for the entire windshield replacement. She said they have a “zero tolerance” policy for window damages and that she couldn’t do anything about it. Fortunately, I remembered that I had taken photos of the car in front of the first agent because I was concerned about the existing damage. She reviewed the photos, and thankfully, the chip was visible in them. She asked me to email her all the photos, and I was not charged for the windshield.

This was the most awful experience I’ve ever had renting a car from Enterprise and Alamo. I have been renting cars from Enterprise and Alamo since 2011 in Canada, the USA, and the UK, and this experience was by far the worst. I feel it was a trap, with the first agent telling me not to worry about the damages and the second agent enforcing a zero-tolerance policy.

It was extremely frustrating to take a car with an almost empty gas tank and then discover that the gas lid was loose and unsecured. Additionally, it was annoying to open and close the doors with the key. Although the second agent apologized for the empty gas tank, the overall experience was still terrible.

Enterprise has a full record of all chips and damages to this vehicle and its windshield, so why did they try to blame it on me? After reading online reviews, I can see that other clients have had similar experiences and were also charged for pre-existing damages.

They gave me a car with an empty gas tank and told me I could bring it back with the same level. Can you really bring a car back with an empty gas tank? Is this a tactic to make the client refill the tank and return it with more fuel than it initially had? It’s not a good experience.

Are they going to fix the windshield and all the scratches, or is the next client going to be a victim of this as well?

Mustafa Jalal Mohi Uddin Raj

I have recently rented a Fiat 500 from them. My experience was wonderful and enjoyable. They gave me a good condition car. I have enjoyed my whole vacation. Thank You so much for a good service. I can tell that they are way better than any other company. So, i will recommend enterprise rent a car.

Mohammed Saeed Abbas

Despite initially reading several negative reviews, I decided to rent a car from Enterprise and ended up having a great experience. Even though it was a busy day, the staff were efficient and quick in getting me set up with a car.

Mr. Elliot was especially helpful—he clearly explained all the policies, conducted a thorough inspection of the vehicle, and even apologized for being just five minutes late. On returning the car, Ms. Martina handled the process smoothly. Her communication was excellent, and she made sure the car was inspected properly and processed the deposit refund promptly.

Overall, I had an excellent experience with both the service and the vehicle. Would definitely rent from Enterprise again.