Enterprise Car & Van Hire - Birtley - Chester-le-Street

David Darwood

I had a courtesy car from here,earlier this year. I had 2 jobs to do, requiring a clean, decent size van. I knew this was the place to go to. I left my own car at their depot, which i know was kept in a secure compound overnight.

Kristog Draiskulis

Worst Company I've ever had the miss fortune to deal with. Had a confirmation of a car for a month and then a few days before I'm due to take car they call to say they cant give me a car due to not having a credit card. What a joke. Fair enough its there policy, but why wait till last moment to notify me of this? Why not do this when I made confirmation? If I was you don't, pass them by and find another company... I'm currently looking to take legal advice over this due to possible lost hotel costs if I cant arrange alternative travel...

Kevin Flowers

Really great service after my car was in garage for one week they loaned me a audi TT SLine fab thanks for the great service.

Dzintars Gutmanis

Amazing management. Friendly and responsive staff. Would return to the Enterprise car & van hire had no issues

Mike H

Outstanding Customer Service at Enterprise Car and Van Rental in Birtley

Rating: ★★★★★ (5/5)

I recently had the pleasure of dealing with Enterprise Car and Van Rental in Birtley, and I must say, their customer service exceeded my expectations. After facing issues at the Sunderland branch, I was relieved to experience such a smooth and positive transaction at the Birtley location.

From the moment I stepped into the Birtley branch, the staff greeted me warmly and were genuinely eager to assist. Their friendly demeanor immediately put me at ease, and it was evident that they genuinely cared about providing exceptional service.

I needed to rent a van on short notice, and despite their busy schedule, the team at Enterprise Birtley went above and beyond to accommodate my request. They took the time to understand my needs, and within no time, they had the perfect van ready for me.

I must give special recognition to the manager at this location. He displayed a level of professionalism and dedication that I rarely encounter in the service industry. Not only was he approachable and friendly, but he also took the time to ensure all my concerns were addressed. He listened attentively and provided valuable insights to help me make the best decisions for my rental.

What impressed me the most was the manager's willingness to go the extra mile to ensure I received excellent service. He personally oversaw the rental process and made sure that everything was in order. It's clear that he takes great pride in his team and the quality of service they deliver.

The van itself was in excellent condition, clean, and well-maintained, which further added to the positive experience. The paperwork was handled efficiently, and I appreciated the clear and transparent explanation of the rental terms.

In the end, my experience with Enterprise Car and Van Rental in Birtley turned what initially seemed like a challenging situation into a hassle-free and pleasant one. I am grateful for the outstanding service provided by their team, especially the manager's exceptional efforts.

I highly recommend Enterprise Car and Van Rental in Birtley to anyone in need of reliable vehicle rental services. Their customer-centric approach, attentive staff, and overall commitment to excellence set them apart from the rest. I won't hesitate to use their services again in the future.

Kudos to the entire team at Enterprise Birtley for their dedication to ensuring customers like me have a positive and memorable rental experience.

Elliott o' brien

First time renter for a large van to move house with. In the morning was greeted and squared away by Harris. He was super helpful, and straight to the point so was quick and straight forward rental process. On return I was getting and sorted out by Conner for my rental return and again super helpful and straight to the point so it was a straight forward process. Great first experience this these guys, will be back to them for any future van hires ?

Stewy Anderson

Got a car from these guys today and even came to collect me from my home address to go to the branch to collect my rental car, huge thank you to Ben who came for me and sorted the car out for me, quick and easy and the car is great!.. also thank you to the lads in the office who helped me out to and went that extra mile to get me a bit more of a bigger car for me and my family, it’s perfect!.. cheers lads 10/10 service would defiantly recommend!

john westgarth

First class service from all the staff from the outset, my thanks to Jumal who dealt with everything I required and picked the car up on completion of hire, the guys are a credit to both themselves and the company, keep up the standards.