Deluxe RV Service & Sales - Carstairs, Alberta

Aaron V.

We bought a trailer from deluxe RV last year, the whole process was great. We found a few small items that needed repaired before we purchased and they fixed everything up and even did a few extras for us. I found them to be completely honest and very easy to deal with start to finish. Great family owned company who truly does care about their customers. Cannot recommend enough!

Danisa H.

Buyer Beware – Disappointing Experience with Deluxe RV

I purchased a motorhome from Deluxe RV in July 2024, and what should have been an exciting experience quickly turned frustrating. Kurtis, who sold me the motorhome, assured me that a full inspection would be conducted before I took ownership. When I suggested getting an independent RV tech to inspect it, he seemed offended. That should have been a red flag.

Since then, I’ve had issue after issue. First, the carpet on the ceiling began showing signs of a water leak, then the water pump had to be replaced, and the cap for the freshwater drain was overtightened and cracked—something I discovered right after getting home. I had to immediately turn around and go back to Deluxe RV. On the way, I noticed the windshield wipers weren’t spraying. Turns out the module for the wipers was defective and had been recalled. How did they miss this in the so-called inspection? They ordered the module but sent me on my way with no other support.

When I got home, the parking brake wasn’t registering, so the slides wouldn’t come out and the jacks wouldn’t go down. It was late on a Saturday and Deluxe RV was closed, so I was stuck for the weekend. Later, I found out that when they checked the windshield wiper module, they had disconnected the parking brake wire.

About three weeks later, I stopped by Deluxe RV because I hadn’t heard anything about the replacement module. Turns out they had already received it but didn’t bother to call me. They replaced it, but again, the slides wouldn’t come out because the parking brake wire was loose. I had to wiggle it myself to get it working.

Fast forward to October, and my three-month warranty had just run out. Now the fridge has stopped working and needs to be replaced.

Overall, I wouldn’t recommend Deluxe RV to anyone. Kurtis, in particular, made me feel like an incompetent, insignificant woman. On one visit, he even pulled an RV tech away from helping me to look at a friend’s RV that had just pulled up. This level of disregard and poor service is unacceptable.

Nolan K.

This place offers tremendous service. Shane and is crew aim to please. I had an awning issue and they researched the issue for me and ended up coming up with a great permanent fix and reattached my awning. These guys offer great service and are very honest and have high integrity. Thanks again for getting me back on the road for my camping trip to BC over the upcoming weeks!

Scott K.

Wonderful company to work with. I needed a new fridge for my motorhome and they were very helpful with solid information. Pricing was far more reasonable than anywhere else I had called. It was well worth the drive for me. Dropped off and picked up the next day. I had a leak on the front left of the roof, they fixed that and some other spots that were looking aged.

Blake M.

Kurtis and the team were extremely helpful and knowledgeable, they always answered my emails and calls promptly and picking up a new camper went smoothly.

Kellie R.

After looking for the right camper in our budget for 3 years we finally made a decision and went with a fantastic deal these fellows were offering. Excellent service and would highly recommend checking out this company and what they have available if your looking for a camper.

Don T.

We have had service at Deluxe RV a few times over the last few years. They have always treated us well. We have have bought parts and received good advice from them. We have had services done on our trailer at a good price and completed in a timely manner. This year we had some problems with our trailer and they were able to fit us in so we could make or camping trip. All interactions have been good. If you are looking for a place to bring your RV give these guys a call they will treat your right.

Kenneth E.

We called looking for a water pump on Friday morning. Arrived just before noon and RV Tech checked out the pump in RV and confirmed that it was in need of replacement. We took the JEEP and went for lunch. Got call at 1:30 that the RV was ready to go. RV Tech worked through his lunch to get us back on the road. We wish that there was something else we could do to thank him.

Thanks for helping us getting back on the road

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