Arrow Environmental Services - Tampa, Florida

Lavonna Eudy

2nd update:
As promised they reached out and a district manager came out to inspect. He called the next day and said they would sod and plug our yard. Again, that’s the last we’ve heard from anyone. Still no resolution.

Update: This situation keeps getting worse. I was contacted via email regarding the extra invoice I mentioned below. As previously stated, after several calls one of their technicians came out and agreed that our original technician had made an error and had not detected that our lawn was infested with chinch bug. By then the lawn looked as it does in the attached photos. He sprayed and was successful in stopping the infestation. Unbelievably, they charged us for that treatment, and that is where the extra invoice came from. They actually want us to pay for a treatment that fixed the problem they missed...

I would appreciate it if you would share the following. We have tried everything we know to do so now we’re turning to social media -

If you’re considering hiring Arrow Pest control (owned by Rentokil) I would urge you to reconsider. We began calling them in August about our lawn as it was dying in several places. The technician told us we needed to water more often –
1. It was the rainy season and
2. None of our neighbors were having issues.
The lawn continued to worsen, and we continued to call. After several calls they sent a different technician who told us that our lawn was completely infested with chinch bug. He treated the lawn which stopped the scourge but by this point we had large areas in the lawn that were completely dead and some areas that were just dirt (see photos). We continued to call with the intention that they sod the areas that were affected. Again, they sent technicians out but there was no resolution. We finally called and asked for the escalation department who sent someone out the next day. He indicated that someone would be in touch within the next few days regarding re-sodding but we heard from no one.

In the meantime, we started getting calls from their billing office saying that we were overdue on our payments. I checked our records with the bank and we are current on all invoices except for the most recent (November), which we had already told them we would not continue paying until this issue is resolved. I kept calling their billing office until I finally got through to someone who was willing to go through our records (all other agents said they’d send me an email, which never arrived). She discovered that we had been falsely issued an extra invoice in October which she said she would have removed. Suspicious to say the least.

Now it is December, and I just received a call from the regional manager saying that the contract states that they are not responsible for re-sodding when they’ve failed to treat a lawn properly.

Ryan Prestwood

I recently used Arrow Pest and Blake was the technician who assisted us. From the moment he arrived, he was professional, punctual, and extremely knowledgeable. He took the time to thoroughly inspect the problem areas and explained the treatment process in detail, ensuring we felt confident and informed.

Blake’s attention to detail and dedication to solving the issue were truly impressive. He was respectful of our work and worked efficiently while addressing all our concerns.

If you’re looking for reliable and effective pest control services, I highly recommend requesting Blake. He’s a true professional and an asset to the company!

Billy Knight

I have personally known Colleen for over30 years. I had the opportunity to hire her to manage a residential pest control route @ Knight Pest Control. Simply put she was one of the best decisions on personnel that I made while owning Knight Pest. She not only provided service to our customers, she treated them like they were her family and that each one was her only customer. I’m sure she is doing wonderfully with the present company. I would not hesitate to refer her to friend and family. They truly have great asset as and employee and team player

Ryan Roberts

Colleen is a fantastic technician. One of the reason we have stayed with your company throughout the years is because of her professionalism and genuine care for her customers. She is always quick to respond and make herself available should there ever be any issues.

Daler Sayfiddinov

I highly recommend Colleen Pratz as your trusted pest control specialist! She was exceptional in paying attention to every detail and took the time to thoroughly explain everything during the process. Her knowledge made me feel confident and well-informed. If you’re looking for someone who truly cares about doing the job right, Colleen is the one to call!”

Manon Bouchard Lacroix

“We’ve been using Arrow Environmental Services for many years, and we couldn’t be happier with their service. Our technician, Javier, has always been professional, thorough, and very reliable. He consistently goes above and beyond to ensure our home is pest-free. Whenever we’ve needed extra service, Javier is always available and quick to help. We highly recommend Arrow Environmental Services for anyone looking for a trusted, long-term pest control solution!”

Lucille Rella Laden

Colleen has been my technician for many years. She is amazing. She’s very thorough. She explains everything including the chemical she’s using. I would highly recommend Arrow Environmental and Colleen‘s got to be one of the best. She is there no matter what I need even it’s just a simple question.

Rachel L. Parker

We always receive great customer service from Miguel. He has been servicing Sherloq Solutions for many year and always does a thorough job. If there is ever an issue he provides us with a solution.