Airport Van Rental - Inglewood, California

philippe monclus

Nous sommes depuis 1 mois et demi en attente du remboursement de la caution. Au début ils nous affirmaient l'avoir fait sans vouloir nous donner de preuves concrètes. Et maintenant, même s'ils ont reconnu que le virement n'a pas été fait, ils ne répondent plus aux e-mails et ne font toujours pas le virement. Ils nous font perdre énormément de temps et d'argent, ils ne sont pas honnêtes du tout.
Au début déjà, ils avaient prélevé un montant plus important sur la carte de crédit, sans nous prévenir, car ils avaient ajouté les frais d'assurance alors qu'ils nous avaient assuré que ces frais ne seraient pas ajoutés. Nous allons devoir nous adresser à la protection des consommateurs pour régler une affaire évidente qui n'aurait jamais dû arriver. Beaucoup de stress, de temps perdu et d'agressivité de leur part. Un très mauvais service à la clientèle.

Florent S

Nous étions 6 personnes et avons loué un Van 12 places avec une prise en charge du véhicule en dehors des heures d'ouverture et tout s'est bien passé, le lieu est un peu dur à trouver lorsqu'on ne connait pas (derrière l'hôtel). Le véhicule était propre et avec la moitié du plein de carburant. Attention : si vous voulez ajouter un conducteur il faut le signaler ! Nous l'avons retourné à l'heure cinq jours et 530 miles plus tard pendant les heures d'ouverture et aucun soucis, très bon accueil de la part de la personne au comptoir (ANA). Le service de navette offert est bien pratique pour retourner à l'aéroport ! (uniquement pendant les heures d'ouvertures). Chauffeur très professionnel.

Cedric Khaznadji

Heure de retour dépassée de 2heures, 1 journée de plus de facturée y compris avec les assurances.Voiture qui pue à l intérieur, volant collant.Porte conducteur avec joint non étanche qui fait un bruit incroyable passé 40 mph.Assurance facturée à la commande par rental car qui d après AVR ne couvre pas les vans. Donc une autre assurance de facturée.
Proposition de pré paiement du plein d essence du retour= grosse arnaque puisqu'il facture un plein complet quelque soit le niveau d essence du véhicule au retour! Sauf à rendre le véhicule a sec difficile de rentabiliser l opération. FUYEZ AVR!!!!

Amy Choy

No one at the location, no car after a full night of traveling with 4 kids. We got a confirmation for the car rental, called for the shuttle 4 times (no answer). We cabbed to the 4 points Sheraton location, no one is at the counter. We called the number posted, they didn't have a car for us. They said they didn't get to cancelling our reservation to notify us.

Thankful the hotel next store has two rental
Companies that had a solution for us

This company, and service is non-existent

K Perry

Stay away. Avoid at all costs. AVR has harmful predatory business practices.
I booked through Priceline, thinking it'd be a legitimate company. I was wrong.

Info about the shuttle from LAX to the service desk from the airport was only provided after calling.
No staff at the desk on arrival.
Received a text saying that rental was cancelled after I had already arrived to pick it up.
Was called a few minutes later by the on-site manager to come rent the van from a car (her temporary office?) in the front parking lot. Had to pay $24 to get the car out of the parking lot - was told I'd be reimbursed right away, but the request for reimbursement was never acknowledged.
The van has over 100k miles and was relatively clean, with smudges around it.
The van was hard to open with the fob.. turns out the van's battery was dying. It died 2 days into the rental, leaving us without a ride to our event and we had to Uber instead. Tow truck came and jumped it, but ended up taking it bc the bad battery and check engine light had come on.
I had 3 days left on the rental and told them I just wanted a refund. They had towed the van and it's now in their possession. The towing service called me to get AVR's contact information. AVR couldn't follow through on the tow they requested.
Now, 6 days after the tow, AVR calls, saying the van was never returned and they were going to mark it as stolen.
Huge, messy headache. Dishonest and predatory business practices.
They just called to say that they don't have an update and don't know when they will.

Esmeralda Contreras

AVR LAX in four points Sheraton hotel has the Worst customer service ever. I usually get my rental given to me, and this time I had to go look for it in the back where the mechanics are working on the vehicles. I know that this van was definitely not cleaned as it stunk like feet. I called customer service whe. I arrived at my destination a few hours later, and for the next three days with no resolution. The manager at the LAX location emailed me back pretty much calling me a liar. He said a team member confirmed the cleanliness. I received a dirty, stinky, dented, scratched up van, and no one can seem to help me. I cannot believe such a company still exists.

Ravyn Stadick

CHOOSE ANOTHER RENTAL COMPANY. The car itself was fine (though the car felt wobbly over 65 mph, and was covered in scratches, dents, and had been involved in at least one wreck that left previous damage). Be sure to take your own photos at pickup/dropoff to store on your own device in case they try to say you damaged the car.

The website, multiple emails, and instructions from Priceline told us to call AVR once we landed. After trying 20 times, no one picked up. We had to navigate the LAX shuttle system, which dropped us off multiple blocks away from the rental office with two kids and 8 bags.

The rental office is in the corner of a hotel. It looked run down and sketchy, for lack of a better descriptor. After the shuttle fiasco, I felt like we were going to get scammed. I am currently waiting for them to refund the $200 deposit they charged the night before our trip. When we returned the car, we were told to use the hotel's shuttle for the airport. The AVR site says the shuttle runs every 10-12 min, but it's actually every 20-30 min. We ended up having to pay $$$ for a taxi because the shuttle didn't show up. This place isn't worth the low cost!!!

Rostyslav Medviichuk

Terrible company—don't book here. I made a reservation in advance, but when we arrived at the airport, the customer service agent told me over the phone that they had no vehicle available. We took an Uber since she refused to send a shuttle to pick us up, but then she just closed the location. Another customer in the same situation was there as well.