Action Car And Truck Accessories - Kingston - Kingston, Ontario

C M.

Greetings,

My name is Chris and I have to send out recognition towards one of your staff at your Kingston, Ontario at 1365 Midland ave.

So I was driving from Brampton m, On to back home in Lakeville Corner, NB. I was pulling my boat and unexpectedly I had thrown a wheel bearing. I tried every garage to see if they could fix it and all turned me away because it’s snow tire season and they couldn’t accommodate me. So I limped into the parking lot of the Action truck store, and seeked advice from the desk team member “Ryan”. This guy literally saved my hide. He started running through potential places to repair my trailer, and lo and behold he found me not 1 but 2 places that were willing to sort out my repair. Of all the garages I tired, not 1 could lend advice. Myself as a veteran have witnessed small signs of care and dedication from strangers but Ryan impressed me incredibly and I wanted the leadership at Action to know the value of this employee’s customer service. Simply put, Ryan went out of his way to help a stranger and definitely showed dedication to his pride of work and his dedication to his organization.

P.s. the photo is of the fellow who gave up his lunch to help another out. I have also left them a 5 star review.
Best wishes and have a happy holiday season.

Gerry L.

I didn't get the two staff member's names, but they were simply the best to deal with. Ordered an item on their website, but was shipped the wrong item upon pick up, they quickly reordered the item, which was delivered quickly, and they ensured it was the one I requested upon pick up. By far the best customer service experienced I've dealt with in a long time. Thanks guys for being awesome.

Eric K.

Ordered a Thule roof rack and cross bars from action. If you buy from the store instead of the website, there is no shipping charge. I had a little hiccup with my buying experience however the staff promptly resolved it.

Daniel R.

Fastest place to get a hitch for my car. Had it available the next day and with the best price. The employee also walked me through the install with all the things I needed so that there wasn't any surprise when I was installing. Will definitely buy again from them

Janet H.

Tried calling multiple times and no answer drove almost an hour on the hopes they had what I needed. When I arrived staff there could not even assist me I had to wait for the manager that has just gone to the store....I found the part myself and waited about half an hour for the manager to return. Told him I waited that long and said he should teach his staff how to cash out an item. He did not seem to care at all that I had to wait so long! I will never go back to this place again!

Blake R.

Just purchased a new hard cover for my truck. Ryan was wonderful to work with. The whole purchase and installation process was wonderful I would recommend these guys to anybody

Martin G.

I requested a quote online for a truck cap for my new truck and all my inquiries were answer promptly and responded in very professional manner by Jeff Boudreau. I was very impressed with the knowledge of the product and that is the reason why I went with that store. The service was outstanding and I will return again for my next parts.

Kevin P.

I asked if my hitch could be put through the receiver port on the fascia and they said yes. it was mounted under the fascia leaving the vehicle with less than acceptable ground clearance, resulting in grounding out terribly. Their resolve was totally unacceptable. People, never use this service! They lie to get your business and refuse to make good.