SERVPRO of Midtown Manhattan, Hudson Yards - New York, New York

D DeBratto

WORST “service” ever; we were left with the first part of the remediation incomplete they broke my granite countertop we still had leaking water and they basically left in us in a lurch and now they are sending me a final invoice for work that hasn’t even been completed they didn’t even reattach the plumbing and fix the granite countertop as they had quoted. The project manager Was supposed to have found a granite company to fix the break. The worker who broke the countertop admitted it was his fault although he barely spoke English the other worker spoke no English. Also they were supposed to wrap the countertop in bubble wrap instead they put it in our backyard just laying there not wrapped . It wasn’t until I called the project manager to tell him they had left us like that and then he sent them back to the house And they put plastic on it . Project Manager has disappeared. They charged us for hazmat gear that the workers never wore and other services too numerous to mention here.
Now they want ME to reach out to
Them?!!!! I don’t think so
Where is my project manager

As Am

Challenging experience with ServPro of Midtown Manhattan. After damage in my apartment, the supervisor's unprofessionalism and dishonesty made what he assured me was a one-day repair drag out for two weeks. They missed multiple appointments, gave conflicting explanations, and left my bathrooms unusable during the holidays, forcing me to put guests in a hotel. They seem to prolong the project unnecessarily, seemingly to maximize billing to my insurer. Mismanagement, broken promises, and poor communication made this an incredibly frustrating ordeal. The only good news is the actual workmen who showed up seemed competent and professional. The issue is with the supervisors and managers.

Sarah McWilliams

I worked with Samantha for our big project. She was not only attentive, responsive, and understanding, but an all around great person to work with. I can’t say enough good things about the on-site team and onsite manager, this was no easy project. I would reuse this group again and highly recommend it to all my colleagues. So much thanks

Susan Schindler

The crew that Servpro sent to remove my flood damaged floors failed to cover the exposed tar from underneath, so that it tracked all over. Finally, Servpro sent another person, Evelyn, who did what ever she could to remediate the problem and to save the reputation of Servpro, at least in my eyes. I am still finding small bits of tar all oer the place.

Update: Servpro has just completed work in another apartment in my building and their worker are still failing to cover exposed tar.

Jake Karp

I cannot express how amazing, professional, friendly and efficient ServPro of Midtown Manhattan has been. From the very beginning with the first call, Alyssa was responsive, sympathetic and above and beyond courteous. She scheduled Robert to come inspect first thing in the morning. Robert was very professional and experienced in the process and explained everything to me to ensure I was fully aware of how things were going to go. Robert gave me his card and promptly scheduled the crew to come same day to clean. The crew lead by Fanor were efficient, friendly and professional. They ensured to clean every inch of the apartment as well as all the contents. When ServPro says “like it never happened” I can honestly say they mean it. Thank you Robert, Alyssa, Fanor and your whole team!

Keara

This review is to not only share my extremely positive experience with Servpro Midtown Manhattan but to also express my sincere gratitude for them literally making my issue disappear within 24hours. Upon returning home from a business trip I noticed water on my floor than on the wall. I immediately freaked out because there was a musty odor and I didn't want my belongings becoming mold-contaminated nor my body! I called Servpro Manhattan and immediately the owner Rob called me back to fact find and troubleshoot. Within an hour the polite and professional team arrived at my townhouse and got straight to work. I was on a conference call for an hour in another room. Once the call was over I went into the room where everything was protected, moved, and things where being cleaned up. They set up a few machines and then started the construction removing the problem. One worker even left to match the paint color for the new drywall. Within a day it’s like nothing ever happened. This particular office of Servpro is top-notch, I highly recommend Rob and his awesome team!

TabascoCat13

What a job by John Londono who, along with his crew, did an amazing job on site cleaning up the water damage at my business office!!! Very professional, organized and respectful. Everything was done exceptionally well and communicated clearly. Thank You SERVPRO.

Stephanie P

Returned home after Super Bowl Weekend to find my house covered in black soot and oil cobwebs from and boiler PUFF BACK. (not really as cute as it sounds). The entire house - every closet, every drawer, every wall, every cabinet. So I called Servpro and got an appointment quickly for them to assess. Eddie - the project manager - was kind, patient and answered all my questions -starting the day he showed up to take a look thru the end of the project -via text and phone he kept in touch to see how it was going. The team sent to clean my house and all its contents - was led by Evelyn, alongside her were John, Carla and Marcello. They put me at ease with having strangers in the house. They worked nonstop every day. Respectful of my belongings and always on the same page of the plan. I cannot thank them enough for the care they took with my house and items. Evelyn runs a great team. She is organized and direct, she cares about her team and her clients. This mess is not an experience I ever want to have repeated... but I had a supportive hardworking group that got my house back to where it needed to be in 5 business days. From the bottom of my heart - thank you to this crew.