Dell - Glasgow

K S

I had problems in my laptop since December. I kept on contacting Dell service, but they just did stupid bios update which a 9 year old can do. I kept on telling them to change parts, but they didn't agree, finally after 7 months they took in the laptop for servicing. First they said 4-5 days then made it 10-12 days. Upon the 12 th day, they say it will take more time. They received my laptop on 3rd July but didn't order the parts until 8th July, waste 5 days. I am missing on my assignments due to this. Can I file a lawsuit against them?

Ana Madalina Ion

Loss of time. The business hours are not updated on Google, so you can loose precious time trying to reach them. The laptops don't last long. And the website is difficult to use, with useless bot. No point in using their repair service because the corner laptop shops are way more reliable and efficient. Not recommend.

Terry Costello

Really dated office. No food available. Toilets filthy. Terrible atmosphere.

Neha B

This is a customer from UK, I have taken a new dell laptop on February 2020. My service tag number is 46Q9F63. During my use, the laptop suddenly hanged and got a flickering screen again and again. I then registered for a complaint about the same issue on 19th December. The dell support assistant nearly took 10 days to examine my laptop online by seeing the videos and the images sent by me on their WhatsApp. Later they confirmed that it was a motherboard issue and display issue. I am wondering how can a brand-new laptop which is not even used for a year can get issues like this.
They managed to repair it for about 20 days and sent me back on 20th Jan 2022. I opened the repaired laptop and found that the repair receipt said that display, motherboard, Wlan, bluescreen, LCD flickering has all been repaired and replaced with new things. I tried to use it just the next day on 21st Jan and found that the mouse pad had suddenly got sunken on right side and the right-side click was not working properly. I immediately did the video recording and sent it to the dell support team, to which they asked me to pack up the system and send for a repair. I managed to pack it up on 21st night and waited for the UPS team to pick it up. The UPS picked it on 24th Jan.

Now today dated 01/02/2022, the dell team has sent an email saying that the laptop has functional fault and listed so many things such as display is broken, palm rest is broken, extension board error and heatsink overheating. I am wondering that how can a laptop which is been repaired by the own dell team and replaced with new parts, can spoil or malfunction so soon? I have used it for just 1 day and reported only mouse pad issue, but to my surprise, the laptop has got so many issues. They are writing to me that I need to pay £259.59 for all of these, though my warranty is still 3 days away to expire.

This is a complete fraud case of cheating the customers and sucking the money from them, for no fault of theirs. Firstly, a dell laptop which is not even a year old, has malfunctioned. Secondly the repair team has damaged all the inner parts during the repair of my laptop and thirdly they are trying to suck my money for their faulty product. Paying £730 for the laptop and getting such a faulty product is really disgusting.
This will be a case of cheating and fraud for playing with the customers. I had never expected a dell laptop to be so low quality and the service to be so worst. I suggest all the readers to never buy a dell product again. Instead go for some other brands which at least gives a good replacement for any defective products.
WHEN I GAVE THE LAPTOP FOR SECOND TIME, THE LAPTOP HAD NO ISSUE EXCEPT THE MOUSE PAD SUNKEN. Now they are listing so many defects and charging me 250 pounds. This is a complete cheating and fraud. Dell team is trying to put fake charges on my laptop and suck my money.
I am going to sue them for this for what they are doing me. I am not going to pay any chargers for no fault of mine.

Garshakuntha Naresh

Rice was good and taste was good.. Sad part was the chicken pieces.. They r cold served and not tasty at all.. No proper spices added for pieces.. Otherwise a very good taste..

Zion Rion

Zero diversity absolutely racist organization ignoring decent professionals not even providing an answer to any questions. i would definetly not recomend this bussines to anybody.

Chris

Great bunch of people, very welcoming, and friendly. Had a great time visiting the Dell team.

Hazel Carey

Offices are nice, with good local public transport links. Car parking is limited and can be a problem unless you're an authorised employee