Arctic Air Home Services - Sarasota, Florida

BrianG

UPDATED: 10/8/24

I received a call from the COO who asking about my issues and then sent a technician to my house even though the offices were closed. The problem was identified and based upon their recommendations I’ve filed a warranty claim with my builder.

Rarely am I surprised, but this level of attention and customer service is unprecedented, especially with a hurricane approaching. When a company states 100% satisfaction on their website it’s typically just hot air: not in this case. I will give credit where credit is due.

ORIGINAL:

I called AA because my system was short cycling and not cooling the house. Harry Joseph came out to the house and said he found a lose wire (picture below, charged $325 to snap it back into place), then tried to sell me a condenser saver on a 9-month-old compressor.  Icing on the cake, 5 minutes after he leaves the system is not working again which was the problem in the first place. Emailed owner and left a message but no answers yet as I sit in my 83 degree house for the second day.

Jeff Sjoquist

Techs are always friendly, polite and professional. They do a great job explaining what they are doing and make sure the job is done right. Today’s tech, Harry Joseph made sure our system was working properly in all modes before he was satisfied that our HVAC was fixed and ready to go.

Dick Sorce

Our service experience with Technician Cory Ritchie was outstanding. This rating is based on the excellent technical service he provided by quickly solving and fixing all pending issues. Cory was very knowledgeable, competent, professional, and courteous, In addition, we asked for information about a water purifying system for our home. He was well informed and provided us with answers to our questions and literature. Cory definitely deserves a 5 star rating.

Marty Katz

Daniel was excellent! He explained everything to make sure I understood what he was doing. He found a problem with the dryer, which was due to the silver pipe behind the dryer. Unfortunately, he needed another person to repair the dryer exhaust. Without that, the dryer cannot be used.
Please help this ASAP!
Martin Katz

Michael Borello

I had the pleasure of working with Cory, and I can't recommend him highly enough! From start to finish, his professionalism and expertise were evident. He arrived on time, was incredibly friendly, and took the time to explain the issue with my plumbing in a way that was easy to understand. Not only did he fix the problem efficiently, but he also provided valuable advice to prevent future issues. Cory’s attention to detail and commitment to doing the job right is truly impressive. If you’re looking for a reliable, skilled plumber, Cory is the one to call! 5 stars all the way!

Steven Daly

Arctic Air has been servicing my A/C needs for years and have always been great, responsive, and fair priced. Peyton was my tech today and he took the time to show me and fully explain what I needed. As always, a great interaction.

Candace Parker

After receiving a ridiculously high quote for a repair from another company, I called Arctic Air for a second opinion. The quote from Arctic was 1/3 of our previous quote. Peyton was professional and friendly. As a real estate agent, I am always looking for good companies to refer to my clients and am adding Arctic Air Home Services to my list.

Linda Jannette

From the salesman Todd, to the installers Jonah & Carlos they all exceeded my expectations. Professional, polite, knowledgeable. Communication from this company was really good. I like 2 know everything and ask lots of questions during any work in my home and these guys were happy to engage and explain.