Advantage Services - Fort Worth, Texas

Elena Morel

Mr. Richard came to my house to fix a refrigerator that was not chilling. He came to inspect it and quoted me about $500.00 and I gave him half so he could order the part. He then returned to "fix" the fridge. After he left, the refrigerator was super cold and everything in the top area was frozen and there was a constant leak coming out from a side of the refrigerator. He returned and blamed it on the part he had just installed. He had to return to fix the fridge, and in moving the fridge, he produced several marked scratches on my wooden floor on a very visible area. I reached out to him after he told me he would reach out to his insurance company and he replied, via email, refusing to fix it saying it was my fault and that his insurance would not cover the damage. I am disappointed to report that my fridge is still not working properly. Do not hire this person to do any repairs. He does not offer customer service. I will complain to the BBB. I am sorry I called him. UPDATE: Now, December, 2024, my fridge is still not chilling properly. My veggies freeze if left in the drawer and things left in back of fridge freeze as well. Im now seeing water leaking out of bottom of fridge. I have decided that it is time o purchase a new unit. In conclusion, Mr Richard never fixed my fridge AND he only scratched my floor. Do not use his “services”. You will not be satisfied.

Cynthia Burch

Honest up front. The tech tried to repair my washer but when he found it that was beyond repair he gave me a refund instead of ripping me off and told me I was better off getting a new washer. There’s something wrong with the motor and fixing it would cost more than a new washer. Checked other places his word checked out. So I’m grateful that he refunded instead of lying and ripping me off. This is a good honest upfront professional company

Sheila Taylor

I had service done in March on the fridge and then service done on dishwasher in April. The services guys were on time, very friendly, and knowledgeable. The person I contacted for services was friendly and got me serviced quickly. Recently I realized I had lost one of the invoices and reached out to Advantage to for a copy of it and they immediately provided me with a copy. I might have gotten service done cheaper, but it was worth the quality service this company provided. I highly recommend this company.

Thank you,

Josh Chandler

Richard was great, answered my questions over the phone before I had even scheduled an appointment. He was on time and exactly the problem he thought it was over the phone was the issue I was having with my fridge! He came out and in 20 minutes or less the repair was done. Would 100% recommend him!

Enlighten Me

Had the displeasure of using the Houston based company that's under a different name - Spring Appliance Repair men. Overpriced. The repair couldn't be completed at the time of service because the tech broke the part during install. Set a return time for morning at 9a, tech texted after the appointment time that he was waiting to receive the part, it should arrive by noon. Instead it was 2p. Still had to pay the overpriced charge after being inconvenienced. Warranty is only for 90 days on both parts and labor. The charge for the part ($120) was triple the consumer cost ($40) For a 10 minute job the labor was also overpriced ($200). Had to call and request my invoice receipt that doesn't break down the charges between parts and labor. I only know the parts cost because I asked the tech how much was the part. RIP off company that I will NEVER use again or refer.

dadriann asbell

3 visits and dishwasher still doesn't work. I am out money and no repair has been completed. I have decided to not waste anymore of my time on a repair man that clearly does not know what he is doing. When I texted the help line to report him, he is the help line person that responded so not sure if he is the only one in this company or not but if you read reviews , this is not a company that you need to use.

Michael Mathis

We have a Kitchenaid Refrigerator that needed repair. Brandon called to verify he could arrive early and was extremely knowledgeable on the repair needed. Would highly recommend their services.

Sean & Erica Alexander

Advantage Appliance came out to fix our AC when we moved into our home. The tech was fast and efficient and the price was reasonable. We’ll be having them come out to install new appliances in a few weeks. Would recommend!